Return Policy.

Quick summary

1. Eligibility for return or exchange

A product may be eligible for return or exchange if the request is raised within 7 days of delivery and the product is unused, unwashed, unworn except for trial, undamaged, odour-free, and returned with tags, invoices, labels, accessories, and original packaging.

Exchanges are subject to stock availability. Current Ristair sizes are M, L, and XL.

2. Items not eligible

• Used, washed, altered, damaged, stained, perfumed, or worn products.
• Products without tags, labels, invoice, or original packaging.
• Customised, personalised, final-sale, clearance, or limited campaign items if marked non-returnable.
• Items damaged because of customer handling, misuse, or wrong washing/care.

3. Damaged, defective, or wrong item

If you receive a damaged, defective, missing, or wrong item, email us within 48 hours of delivery with your order number, unpacking photos or video, product photos, and a clear description of the issue. After review, Ristair may offer replacement, exchange, refund, or another suitable resolution.

4. How to request a return

1. Email hello@ristair.com with your order number and reason.
2. Attach product photos if there is a defect, damage, or wrong item issue.
3. Wait for return approval and instructions before sending the item back.
4. Pack the product safely with tags, labels, and invoice.

5. Refund process

Refunds are processed after the returned item is received and inspected. If approved, the refund will be initiated to the original payment method or another approved method. Bank, payment gateway, or wallet timelines may vary, but refunds commonly take 5-7 business days after approval.

Shipping charges, cash handling charges, payment gateway fees, or return pickup charges may be non-refundable unless the issue is due to a Ristair error or a defective/wrong product.

6. Cancellation

Customers may request cancellation before the order is shipped. Once shipped, the order may need to follow the return process after delivery. Ristair may cancel an order due to stock issues, payment failure, address problems, fraud checks, or operational limitations.

7. Exchange for size

Size exchanges may be accepted within the return window if the product passes inspection and the requested size is available. If the requested size is unavailable, Ristair may offer store credit, refund, or another available option.