Privacy notice

Privacy Policy.

This policy explains what information Ristair may collect through ristair.com, why we use it, how we protect it, and how customers can contact us about their data.

1. Information we collect

Account details

Name, email address, login session data, and securely hashed password.

Shopping details

Selected products, sizes, cart activity, order details, delivery details, and support messages.

Website data

Device, browser, approximate location, pages visited, form activity, cookies, and security logs.

2. How we use information

  • To create and manage customer accounts.
  • To process carts, orders, payments, returns, exchanges, and customer support.
  • To send drop updates or marketing messages only where permitted or requested.
  • To improve product selection, website performance, security, and fraud prevention.
  • To comply with applicable legal, tax, accounting, and consumer protection requirements.

3. Cookies and analytics

Ristair may use cookies, local storage, analytics tools, or similar technologies to remember preferences, keep carts working, measure traffic, improve product pages, and protect the site. Customers can control cookies through browser settings, but some features may not work correctly if cookies are disabled.

4. Sharing of information

We do not sell customer personal information. Where required to run the store, information may be shared with service providers such as hosting, payment gateways, delivery partners, email tools, fraud prevention, analytics, professional advisors, or authorities when legally required.

5. Payments

When payment checkout is enabled, payment details may be processed by a third-party payment gateway. Ristair should not store full card, UPI, wallet, or banking credentials on ristair.com.

6. Data retention and security

We keep information only for as long as needed for account service, order support, legal compliance, security, and business records. We use reasonable safeguards, including hashed passwords for accounts, to protect customer data. No online system can be guaranteed to be 100% secure.

7. Customer choices and requests

Customers may contact us to request access, correction, update, deletion, or withdrawal of consent for their personal information, subject to legal and operational limits. We may verify identity before acting on a request.

8. Children's privacy

Ristair is not designed to knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information, contact us for review.

9. Updates to this policy

We may update this Privacy Policy as the website, checkout flow, marketing tools, or legal requirements change. The latest version will always be posted on this page.

10. Privacy contact

For privacy questions or data requests, contact Ristair at hello@ristair.com.